Support

We're here, and a person will answer.

RAÍZ is in a small founding-cohort beta. If something isn't working, or you have a question, reach us directly — you'll hear back from a human.

Email us support@raiz.travel

The fastest way to reach us. We reply within a day, usually sooner.

Members Message your advisor

Your advisor is your first point of contact for anything related to a trip.

What is RAÍZ?

RAÍZ pairs you with a named travel advisor who learns how you travel and remembers it — so every journey begins further along than the last. It's currently invitation-only, in a founding-cohort beta.

How do I get access?

RAÍZ is invitation-only during the beta. If you have a code, you can enter it when you begin. If you don't, email us at support@raiz.travel and we'll be in touch.

How do I sign in?

RAÍZ uses a secure sign-in link — no passwords. Choose Sign in, enter your email, and click the link we send to your inbox. It works from any device, and we'll remember you.

How do I contact my advisor?

Once you're signed in, your advisor is reachable from your home — they carry the context of your trips and your Traveler DNA, so you never have to re-explain yourself.

How is my information handled?

You remain in control of the personal information you share with RAÍZ — you can review, update, or request deletion of your Traveler DNA and trip history anytime. See our Privacy page for the full detail, or email us and we'll walk you through it plainly.